Click on any question below to view the answers.
When can I move my stuff?
It depends upon the availability of the space matching your requirements, once confirmed you can move in anytime by booking your reservation and completing your rental with the manager.
How do I pay my bill?
You can pay your bill online through our payment portal, in person, over the phone, or you can mail your payment to our office. Our manager will guide you throughout our payment process.
What if my address changes?
Easy, simply request and fill out our change of address form and we will update your account information.
How should I pack my things for storage?
We have specially trained managers for guidance with helpful tips on packing your belongings. You can ask us at the time of your rental or you can follow our packing tips listed on our site.
What forms of payments do you accept?
We accept all types of payment methods including credit, debit, checks, and money orders.
How do I move in my items?
Just let us know what your move-in date is, and we will be ready to serve you. If you are moving in after-hours please make sure that you reach out to our manager to make sure everything is ready to go.
Are there any restricted items?
Yes, objects such as firearms, explosives, flammable, food, perishables, or any kind of living organism are prohibited from being stored in your storage unit.
What if I forget my gate access code?
You can request your access code by verifying your identity with the manager that you provided at the time of your rental. Once you are verified, you can access your storage just like before.